We know what our clients want – HOW? – Because we asked them.
At Harcourts we are consultative. We consult with our clients and ask them what do they need and how can we help. We surveyed our sellers and asked them “What are the 5 most important things we can do for you?” What is it that you want?
The five most mentioned requests were:
• A written marketing plan that we can follow.
• Feedback as soon as possible after you have taken someone through our house.
• A regular report on how everything is going.
• Regular face to face meeting to discuss your report and how things are going.
• All offers presented in writing.